We drove to the Telcel Customer Service Center yesterday and went in to buy another month of Internet. I expected to pay $499 pesos. I stood in line and got a (sort of) English speaking agent. I told him I wanted to buy another month and he looked my number up in his computer. I was pretty sure I had until February 3rd before it expired but he said it expired in four hours. He also said I had enough in my account for the next month and did not have to pay more. What???? I know I only paid $499 when I renewed and should have no credit. He insisted and asked if I wanted him to initiate the next month for me. I said “por favor”. He punched his keys, looked puzzled and punched again. He told me the computer would not accept his message and that I should send the text message ALTO30 to address 5050 when my time expires in four hours. This tells the Telcel computer to start my month.
I waited the four hours, then six, then eight and then went to bed. My internet is still working this morning. I don’t know what is going on. As long as it is working, I will continue to use it and then try the text message if and when it quits. Like many things in Mexico, it is a mystery and not ours to question!